Absolutely! Below are some examples of issues you might encounter. If you're encountering a different issue, email us at support@heygotrade.com and we'll be happy to help!

Issue #1 - I don't have a government-issued photo ID with my address

That's ok too! You can use a valid passport in combination with a recent (no more than 3 months old) proof of address that matches the address you used during the application process (examples of acceptable forms of address would be a phone bill, utility bill, credit card statement, etc.).

Issue #2 - I am affiliated or employed by a stock exchange, securities company, regulatory body, a member firm of an exchange, FINRA, or a municipal securities broker-dealer.

Unfortunately, we are unable to open an account for you.

Issue #3 - I am currently or formerly a politically exposed person or public official.

Unfortunately, we are unable to open an account for you.

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