Why can’t I deposit using eWallets right now? We’ve temporarily disabled all eWallet deposit methods to ensure a more secure and reliable funding process. This step is taken to protect your funds and maintain a safer investing environment for all users.
Is this permanent? No, this is only a temporary measure. We’re reviewing the situation with our partners and internal teams and will re-enable eWallet deposits once it is safe and stable to do so.
When will eWallet deposits be available again? We don’t have an exact timeline yet. Rest assured, we’ll notify you via the app and email as soon as eWallet deposits are reactivated.
Can I still deposit using other methods? Yes! All other available deposit methods remain active and secure. You can continue to fund your account using bank transfers or virtual accounts.
I already deposited via eWallet—what happens to my money? If you make an eWallet deposit before deactivation, your funds will be processed as usual. If there are any issues, our support team is here to help.
Who can I contact if I need help or have questions? We’re here for you!
Tap ✋ Help on your Gotrade app
Live chat at www.heygotrade.com
Email: support@heygotrade.com