Absolutely! Below are some examples of issues you might encounter. If you're encountering a different issue, email us at support@heygotrade.com and we'll be happy to help!

Issue #1 - I don't have a government issued photo ID with my address

Unfortunately we only accept valid e-KTP as part of our requirements at the moment.

Issue #2 - I am affiliated or employed by a stock exchange, securities company, regulatory body, member firm of an exchange, FINRA or a municipal securities broker-dealer.

Unfortunately we are unable to open an account for you.

Issue #3 - I am currently or formerly a political exposed person or public official.

Unfortunately we are unable to open an account for you.